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SHARES, which stands for Self-Help Automated Reporting and Evaluation System, is an internet-based application designed to manage, track, evaluate, and report on the status of the Mutual Self-Help Housing, Section 523 Grant Program. The data entered into SHARES by authorized personnel can be assessed and viewed by NCALL's self-help team in order to provide assistance to this program.
is a very useful tool for self-help grantees, Rural Development and NCALL. We understand, however,
that at times it can be confusing and a bit frustrating. Therefore, this section is for Mutual Self-Help Housing
grantees to assist them with some frequently asked questions. We will be updating this as questions arise. Please
e-mail your self-help specialist with any ideas of questions to include here.
Q: Will I be able to access SHARES if I upgrade to Windows 7?
A: Yes. There are a few resolutions to the compatibility issues between Windows 7 and SHARES.
Since SHARES is a legacy system, the newer operating systems do not automatically work together.
Initially, we found a work-around through Microsoft’s virtual machine with Windows XP.
We downloaded the JInitiator (see below) and
, and successfully accessed SHARES.
Q: Do you have problems accessing SHARES or get disconnected when using Internet Explorer?
A: Try using Mozilla Firefox instead of Internet Explorer. We have found this works consistently. Make sure you have the current plug-in, which is JInitiator 18.104.22.168. To download this plug-in, log into the e-Authentication site and look for "Downloads and New Features".
Q: We have another self-help staff person that will be entering data into SHARES. How do we get this person access? We can not find the instructions for e-Authentication.
A: Here are the steps to obtain Level 2 e-Authentication access to SHARES:
Q. When I am entering the Loan Closing on Page 4 of the Borrower Screens, do I also need to make sure the Docket Status Date on Page 1 of the Borrower Screens reflects the same date?
A. Yes, the dates must both reflect the correct loan closing date. The Docket Status Date (which SHARES defines as the Loan Closing Date) will not automatically update when you complete Page 4.
Q: I noticed on our grant, the number of days averages 20,001 ...we can talk about this at the next QRM. My recommendation would be, it is not worth the time to go back and try to correct this item.
A: We have researched SHARES to see how it calculates 6.b on the Monthly Report. SHARES calculates an average difference on the Borrower Screen between the Docket Submitted On Date and the Docket Status Date (closing date). In your case, the newest grant has 4 borrowers with closed loans and the average is 83 days, which matches the Report.
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